What We Collect and Why It Matters
We collect the information you provide when registering — your name, contact details, date of birth and the mobile wallet identifiers you use for deposits and withdrawals, such as your bKash account number, Nagad account or Rocket number. We need this to verify your account, process
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payments and keep your wallet history accurate. When you make a deposit, our payment processor records the transaction reference tied to your mobile wallet — we do not store your wallet PIN or any authentication credential. Beyond registration, we collect device information, IP address and session
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data to detect unusual login attempts and protect your account from unauthorised access. We also collect records of your account activity — deposit history, withdrawal requests and any support tickets you raise — so we can resolve queries and keep your account in order. We do
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not sell your personal data to third parties for marketing. We share data only with payment processors handling your bKash, Nagad or Rocket transactions, our identity verification partner and, where required, with regulatory authorities in the eligible regions we operate. Retention periods follow applicable data law
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in those regions. You can request a copy of your stored data or ask us to delete your account record by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.